How Our Data is Collected

Learn more about recalls, investigations & TSBs

About the Complaints is part of the network, which generates problem graphs and data summaries based solely on owner-submitted complaints. All the complaints on this site are the first-hand accounts of real Oldsmobile owners. This information should be used as a reference point, it's always best to seek help from a qualified professional mechanic if your problem persists.

About the Recall Information

A safety recall involving an automobile can be independently conducted by the manufacturer or ordered by the National Highway Traffic Safety Administration (NHTSA). Either way the manufacturer must file a public report which describes the safety-related defect or their inability to comply with a Federal motor vehicle safety standard. The report must also detail the major events that resulted in the recall determination, a description of the remedy, and a schedule for the recall.

Manufacturers are obligated to make an attempt of notifying any known owners of the recalled automobile. That means manufacturers take their own records of purchasers and merge it with current state vehicle registration information. monitors and collects all of its recall information from the NHTSA.

About the Defect Investigations

The NHTSA is authorized to order manufacturers to recall and repair vehicles when the Office of Defects Investigations (ODI) indicate that they contain serious safety defects in their design, construction, or performance. Before the order can be made, ODI must investigate the defect further. Before initiating an investigation, ODI carefully reviews the body of consumer complaints and other available data to determine whether a defect trend may exist. monitors and collects all of its defect investigation information from the NHTSA.

About Technical Service Bulletins

Technical Service Bulletins, or TSBs for short, are notifications made directly by vehicle manufacturers to help automotive technicians diagnose and repair commonly reported problems. Thousands of bulletins are issued by car manufacturers every year.

These bulletins differ from recalls in that they are not considered safety or emissions issues and they usually apply only when your vehicle is in its warranty period (whereas a recall is "open" until the work has been performed). TSBs frequently (but not always) address a recurring problem and include illustrated instructions for repair, a list of the parts needed, the warranty status and the labor charge. monitors and collects all of its TSB information from the NHTSA.

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Oldsmobile Customer Assistance Center

P.O. Box 33171 Detroit MI 48232-5171